Contact us

Need help?

In this section, you can address common questions efficiently.

How do you source your spices?

We believe in a "seed-to-soul" approach. We work directly with farming communities across Northeast India, carefully hand-picking and selecting only the finest harvests that meet our high-quality standards. By building direct, transparent relationships with these farmers, we ensure they receive fair returns for their traditional cultivation methods, while you receive the freshest, most authentic produce directly from the source to your kitchen.

Are your spices organic and GI-tagged?

Yes. Purity and authenticity are the cornerstones of Aaroti Agro Farm. The farming communities we partner with prioritize natural, traditional cultivation practices without harmful chemicals. Our curated collection also proudly features GI-tagged (Geographical Indication) spices, guaranteeing that you receive authentic, regionally celebrated produce with verifiable origins and superior flavor.

How do you ensure the quality of your products?

Because we hand-pick and procure directly from the source, we maintain strict quality control at every step. Our spices are carefully sun-dried and traditionally processed to preserve their natural essential oils, rich aroma, and health benefits. They are then securely packed to ensure they reach your kitchen as fresh as the day they were harvested.

What is your return or replacement policy?

Since we deal in premium, farm-fresh agricultural goods, your satisfaction and the quality of our produce are our top priorities. If you are ever unsatisfied with the condition of your order upon arrival, please reach out to our customer care team within 48 hours of delivery, and we will work with you swiftly to resolve the issue.

How long does delivery take?

We strive to bring your order from the fields to your kitchen as efficiently as possible while preserving maximum freshness. Once your order is processed, standard delivery across India typically takes 3–7 business days, depending on your location. We will provide you with a tracking number so you can follow your harvest's journey to your doorstep.

Why are your spices a better choice than standard store-bought brands?

Unlike mass-produced commodities that lose potency through over-processing and long storage, we offer small-batch, curated harvests from across Northeast India. Our spices are sun-dried and traditionally processed to lock in their natural essential oils, vibrant color, and nutritional value. With us, you get superior farm-fresh quality while directly supporting the sustainable livelihoods of our partner farmers