TERMS & CONDITIONS
Last Updated: 17/08/2026
Welcome to AAROTI AGRO FARM.
These Terms & Conditions govern your access to and use of the AAROTI AGRO FARM website and your purchase of products through our website.
By accessing our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with these Terms & Conditions, please do not use our website or place an order.
1. About AAROTI AGRO FARM
AAROTI AGRO FARM is engaged in the sale of agricultural, food, and related products through its online platform.
Business Name: AAROTI AGRO FARM
Website: aarotiagrofarm.com
Email: aarotiagrofarm@gmail.com
Customer Support: 6901261238
Business Address: Dimoria, No. 2 Tagheria, Sonapur - 782402
FSSAI License/Registration No.: 20326101001688
2. Use of Our Website
By using this website, you confirm that:
The information provided by you is accurate, complete, and up to date.
You will use the website only for lawful purposes.
You will not attempt to misuse, damage, disrupt, or gain unauthorized access to our website or its systems.
You will not use our website for fraudulent, unlawful, or unauthorized activities.
We reserve the right to restrict or terminate access to the website where we reasonably believe that the website is being misused or these Terms & Conditions are being violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, quantities, and other information displayed on our website are accurate and up to date.
However:
Product photographs are for representation purposes only.
Minor variations in colour, texture, appearance, or packaging may occur due to natural product characteristics, photography, printing, packaging changes, or differences between batches.
Product availability may change without prior notice.
Product information displayed online should always be read together with the information provided on the actual product packaging.
All food products supplied by us are subject to applicable food safety and labelling requirements.
Where applicable, food information required to be made available to consumers through an e-commerce platform will be provided in accordance with applicable FSSAI requirements.
4. Food Products and Health Information
Products sold by AAROTI AGRO FARM are food products and are not intended to diagnose, treat, cure, or prevent any disease unless specifically permitted and stated in accordance with applicable law.
Any general information about ingredients, traditional uses, nutrition, or wellness provided on our website is for informational purposes only and should not be treated as medical advice.
Customers with allergies, specific dietary requirements, medical conditions, or other health concerns should review the product information carefully and consult an appropriate qualified professional where necessary.
5. Product Pricing
All prices displayed on our website are in Indian Rupees (INR).
Product prices may change from time to time.
Applicable taxes, shipping charges, or other charges, where applicable, will be displayed or communicated before order confirmation.
Promotional prices, discounts, and offers may be subject to specific terms and validity periods.
We make reasonable efforts to ensure that prices displayed on the website are accurate. In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and refund any amount already paid.
6. Orders and Order Confirmation
When you place an order through our website:
You are making a request to purchase the selected products at the displayed price.
An order will be considered confirmed after successful payment and acceptance of the order by AAROTI AGRO FARM.
An order confirmation may be sent to your registered email address, mobile number, WhatsApp, or other available communication method.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:
Product unavailability
Incorrect pricing or product information
Payment failure
Suspected fraudulent or unauthorized transactions
Incorrect or incomplete customer information
Technical errors
Circumstances beyond our reasonable control
If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to applicable law.
7. Payment
We may provide different payment methods through our website, depending on availability.
Payment may be processed through third-party payment service providers.
AAROTI AGRO FARM does not ordinarily have access to or store your complete card, UPI, banking, or other sensitive payment credentials when payment is processed through an authorized payment gateway.
Orders will be processed after successful payment confirmation, unless Cash on Delivery or another payment method is specifically offered.
8. Shipping and Delivery
We currently deliver products across India, subject to service availability in the customer's location.
Order Processing
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders may take longer during weekends, public holidays, promotional periods, or circumstances beyond our reasonable control.
Delivery Time
Delivery generally takes approximately 3–7 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, transportation conditions, and other circumstances.
Delivery timelines are not guaranteed unless a specific delivery commitment has been expressly provided by us.
Shipping Charges
Shipping charges, where applicable, will be displayed during checkout or communicated to the customer before order confirmation.
Tracking
Once an order is dispatched, tracking information may be shared through email, WhatsApp, SMS, or another available communication method.
For further details, please refer to our Shipping Policy.
9. Incorrect Address and Failed Delivery
Customers are responsible for providing complete and accurate delivery information, including:
Name
Mobile number
House/building details
Street/locality
City
State
PIN code
AAROTI AGRO FARM will not be responsible for delivery problems caused by incorrect, incomplete, or inaccurate information provided by the customer.
If an order is returned to us because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or failure to collect the parcel, additional shipping or re-delivery charges may apply where permitted by law.
10. Order Cancellation
Customers may request cancellation of an order before it is dispatched.
Once an order has been dispatched, cancellation may not be possible.
Where cancellation is accepted after payment has been received, the eligible refund will be processed through the applicable payment method.
Nothing in this section limits any cancellation or consumer rights available under applicable law.
11. Return, Replacement and Refund Policy
Because our products are food products, returns are restricted for reasons of food safety and hygiene.
Returns or Replacements
A replacement or refund may be considered where:
The product arrives damaged.
The wrong product is delivered.
A product is missing from the order.
The product has a manufacturing or packaging defect.
Another genuine product-related issue is verified by AAROTI AGRO FARM.
Customers should contact us as soon as possible after delivery and preferably within 48 hours of receiving the order for faster investigation and resolution.
The customer may be asked to provide:
Order number
Photographs of the product
Photographs of the outer packaging
Photographs/videos showing the issue
Any other information reasonably required to verify the complaint
Non-Returnable Situations
We generally do not accept returns where:
The product has been opened or used, except where the product itself is defective or unsafe.
The product has been damaged after delivery due to improper handling or storage.
The customer simply changes their mind after receiving the product.
The product was purchased incorrectly by the customer.
The complaint cannot reasonably be verified.
This does not affect any consumer rights available under applicable law.
Refunds
Where a refund is approved:
The refund will normally be made through the original payment method, wherever possible.
The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.
Where the issue is caused by an error on our part, we will take reasonable steps to resolve the matter appropriately, including refund or replacement where applicable.
12. Customer Responsibilities
Customers are responsible for:
Providing correct delivery and contact information.
Checking the product and packaging after delivery.
Following the storage and usage instructions provided on the product packaging.
Keeping food products properly sealed and stored as instructed.
Informing us promptly about any damaged, incorrect, missing, or defective product.
AAROTI AGRO FARM should not be held responsible for product issues caused by improper storage, handling, misuse, or failure to follow instructions provided with the product.
13. Product Storage and Safety
Customers should follow all storage instructions printed on the product packaging.
Food products should be stored in suitable conditions and protected from moisture, contamination, excessive heat, or other conditions that may affect product quality.
Once a product has been delivered, the customer is responsible for storing and handling the product appropriately.
14. Promotional Offers and Discounts
From time to time, AAROTI AGRO FARM may offer discounts, promotional codes, bundles, or other promotional offers.
Each offer may have its own eligibility requirements and validity period.
Offers cannot be exchanged for cash unless specifically stated.
Unless otherwise stated, promotional offers cannot be combined with other offers.
We reserve the right to withdraw or modify an offer in accordance with applicable law.
Any specific terms displayed with a promotional offer will apply to that offer.
15. Intellectual Property
All content available on the AAROTI AGRO FARM website, including but not limited to:
Brand name
Logo
Product photographs
Graphics
Text
Website design
Videos
Marketing materials
is owned by or licensed to AAROTI AGRO FARM, unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our content without prior written permission.
16. Website Availability and Accuracy
We make reasonable efforts to keep our website available and information accurate.
However, we do not guarantee that:
The website will always be available or uninterrupted.
The website will always be free from errors.
All information will always be completely current.
The website will always be free from technical problems or security vulnerabilities.
We may temporarily suspend, modify, update, or discontinue any part of the website where reasonably necessary.
17. Limitation of Liability
To the extent permitted by applicable law, AAROTI AGRO FARM shall not be responsible for indirect, incidental, or consequential losses arising from circumstances beyond our reasonable control.
This may include delays or disruptions caused by:
Courier or transportation services
Natural disasters
Severe weather
Government restrictions
Strikes or other disruptions
Internet or telecommunications failures
Payment gateway failures
Other events beyond our reasonable control
Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
18. Force Majeure
AAROTI AGRO FARM will not be considered responsible for a delay or failure to perform an obligation where the delay or failure is caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, floods, earthquakes, fire, severe weather, epidemics, government restrictions, strikes, transportation disruptions, internet failures, or other events beyond our reasonable control.
We will make reasonable efforts to resume normal operations as soon as reasonably possible.
19. Privacy and Personal Information
We respect your privacy and take reasonable steps to protect the personal information provided to us.
Information may include:
Name
Mobile number
Email address
Billing and delivery address
Order information
Payment-related information
Information required for customer support
We use such information primarily for:
Processing and delivering orders.
Processing payments.
Providing customer support.
Sending order and delivery updates.
Meeting legal, accounting, and regulatory requirements.
Improving our website and services where applicable.
Your information may be shared with service providers such as payment processors, courier companies, technology providers, or other service providers where reasonably necessary to provide our services or comply with applicable law.
For more information, please refer to our Privacy Policy.
20. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
Enable website functionality.
Remember certain preferences.
Understand website usage.
Improve website performance and customer experience.
Support analytics and other website functions where applicable.
Third-party services used on our website may also use cookies or similar technologies in accordance with their own policies.
21. Customer Reviews and User Content
Where our website allows customers to submit reviews, feedback, photographs, or other content, customers must ensure that such content:
Is genuine and based on their actual experience.
Does not contain unlawful, abusive, misleading, or offensive material.
Does not violate another person's privacy or intellectual property rights.
Does not contain false or fraudulent claims.
By submitting content to us, you grant AAROTI AGRO FARM permission to use, reproduce, display, or publish that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that violates these requirements.
22. Fraudulent or Suspicious Transactions
AAROTI AGRO FARM reserves the right to investigate or cancel orders that appear to involve:
Fraud
Unauthorized payment
Misuse of promotional offers
False customer information
Multiple suspicious orders
Other unlawful activity
Where appropriate, we may cooperate with payment providers, courier companies, law-enforcement authorities, or other competent authorities.
23. Third-Party Services and Links
Our website may contain links to or use services provided by third parties, including payment gateways, courier services, analytics providers, social media platforms, or other external services.
We are not responsible for the content, availability, privacy practices, or policies of third-party websites or services.
Customers should review the applicable terms and privacy policies of those third parties where appropriate.
24. AAROTI AGRO FARM
Legal Structure: Sole Proprietorship
Proprietor: Gita Boro
FSSAI License/Registration No.: 20326101001688
Website: aarotiagrofarm.com
Email: aarotiagrofarm@gmail.com
Phone/WhatsApp: 6901261238
Business Address: Dimoria, No. 2 Tagheria, Sonapur - 782402
25. Grievance Redressal
AAROTI AGRO FARM maintains a grievance redressal mechanism for customer complaints.
Grievance Officer: Manash Boro
Designation: Grievance Officer
Email: aarotiagrofarm@gmail.com
Phone/WhatsApp: 6901261238
Address: Dimoria, No. 2 Tagheria, Sonapur - 782402
Customers may contact the Grievance Officer regarding complaints relating to products, orders, website services, or other matters concerning their purchase.
Complaints will be acknowledged within the period required under applicable law and will be addressed within the applicable statutory timeframe.
For e-commerce entities covered by the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer is required to acknowledge consumer complaints within 48 hours and redress them within one month from receipt.
26. Changes to These Terms
AAROTI AGRO FARM may update these Terms & Conditions from time to time to reflect changes in our business, products, services, technology, or applicable laws.
The updated version will be published on this website with the revised "Last Updated" date.
Customers should review this page periodically for any changes.
The Terms & Conditions applicable to an order will generally be those in effect at the time the order is placed, unless otherwise required by applicable law.
27. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and other applicable laws, disputes arising in connection with these Terms & Conditions or transactions with AAROTI AGRO FARM shall be subject to the jurisdiction of the competent courts in Assam, India.
Nothing in these Terms & Conditions is intended to restrict any statutory rights or remedies available to consumers under applicable law.
28. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a competent authority or court, the remaining provisions shall continue to remain in effect to the extent permitted by law.
29. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the general terms governing your use of our website and purchase of products from AAROTI AGRO FARM.
Where a specific policy contains terms relating to a particular matter, that specific policy will apply to that matter, subject to applicable law.
30. Contact Us
If you have any questions regarding these Terms & Conditions, your order, or our products, please contact us:
AAROTI AGRO FARM
Email: aarotiagrofarm@gmail.com
Phone/WhatsApp: 6901261238
Business Address: Dimoria, No. 2 Tagheria, Sonapur - 782402
By placing an order through the AAROTI AGRO FARM website, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to your rights under applicable law.